SHIPMENT AND RETURNS

SHIPMENTS

Shipping cost

Spain and Portugal: FREE shipping from € 50.

Spain and Portugal: Orders under € 50, shipping cost € 5.

Canary Islands, Ceuta, Melilla and Andorra: € 20.

France: FREE shipping from € 150.

Rest of Europe: € 20.

Shipping times

Spain and Portugal: 24/48 business hours.

Rest of Europe: Between 3 and 5 business days.

These deadlines are normal, TRIANA b and c is not responsible for delays produced at times when transport services have a lot of work flow.

CHANGES

If once you have received the product you want to make a change in size, model or color, write us an email to triana@trianabyc.com within a period of no more than 15 days with the following information a) order number, b) email and c) specify that you want to make a change in size, model or color.

The items must be sent in their original condition, together with any accessories related to them, and in the original packaging, they must be returned unused and in perfect condition.

To make the return you have three options:

  1. With our transport company. We will send you the label for the change that you must stick on the outside of the package and the instructions to do it with our transport company. Cost: FREE
  2. That you use your own transport company to make the shipment. Cost: free
  3. Changes in store. Cost: free.

RETURNS IN SPAIN

If once you have received the product you want to return it, write us an email to triana@trianabyc.com with the following information a) order number, b) email and c) specify that you want to make a return.

We will send you an email confirming the return of the product.

The return period is 15 days from the delivery date.

The items must be sent in their original condition, together with any accessories related to them, and in the original packaging, they must be returned unused and in perfect condition.

To make the return you have three options:

  1. With our transport company. We will send you the return label and the instructions to do it with our transport company. Cost: € 7 that will be deducted from the amount to be returned to the payment method you used for the purchase.
  2. That you use your own transport company to make the shipment. Cost: free.
  3. Return in store. Cost: free.

Once the package is received and verified that it is in perfect condition, we will proceed to refund the corresponding amount within a maximum period of 14 calendar days.

RETURNS REST OF EUROPE

If once you have received the product you want to return it, write us an email to triana@trianabyc.com with the following information a) order number, b) email and c) specify that you want to make a return.

We will send you an email confirming the return of the product. The return period is 15 days from the delivery date.

The items must be sent in their original condition, together with any accessories related to them, and in the original packaging, they must be returned unused and in perfect condition.

To make the return you have two options:

  1. With our transport company. We will send you the return label and the instructions to do it with our transport company. Cost: € 15 that will be deducted from the amount to be returned to the payment method that you used for the purchase.
  2. With your own transport company. Cost: free.

Once the package has been received and verified that it is in perfect condition, we will proceed to refund the corresponding amount within a maximum period of 14 calendar days.

Enjoy TRIANA by C